Frequently Asked Questions About MITSUBISHI CONNECT Smart Connected Car System

1. Overview 

Q1. What is MITSUBISHI CONNECT (CCS)? 

A1. MITSUBISHI CONNECT is a Connected Car Service that allows users to stay connected with their vehicle via the mobile app, providing convenience, safety, and support anytime. 

2. Service Packages & Trial 

Q2. How long is the trial period? 

A2. The trial period is 2 years starting from the date that car is delivered to customers for the first time. 

3. Call Centers, 247 Roadside Assistance & SOS Emergency Assistance 

Q4. How can I contact the Call Center? 

A4. You can contact the Call Centers as below: 

• Customer Care: Directly call 1800-1514 

• 247 Emergency Support Call Center: 2 buttons in the vehicles – “Call MITSUBISHI Assistance” for 247 Roadside Assistance and “SOS” button for SOS Emergency Assistance. 

4. Mobile App “My MITSUBISHI CONNECT” 

Q6. How do I register a new account? 

A6. Download the MITSUBISHI CONNECT app, enter your email and vehicle VIN, then follow the steps to connect with vehicle. 

5. Remote Features 

Q8. What remote functions are available? And what is condition to operate? 

A8. Includes: locking/unlocking doors, locating the vehicle, turning on lights & horn, checking vehicle status. To operate remotely, the vehicle must be in park with the gear lever in P position, the ignition switch and engine must be completely off, all doors including the trunk and hood must be closed, the alarm system must be inoperative, and the light control lever must be in AUTO or OFF position. 

6. Alerts & Notifications 

Q10. What types of alerts can I set? 

A10. You can set alerts for speed, curfew, and geofence or thief. 

7. Common Issues 

Q11. SOS button doesn’t work – what should I do? 

A11. Check mobile network and ensure the ignition is ON. If the issue continues, contact the Call Center. 

 Download user manual: Here