To ensure the safety for consumers and to perform properly the responsibility as a manufacturer, at the request of Mitsubishi Motors Corporation (MMC), from October 1, 2019 to September 30, 2021, MMV officially carries out a recall campaign for XPANDER to replace the new fuel pumps for 14,051 Mitsubishi XPANDER vehicles, with details as follows:
|No||Vehicle name||Model code||Range of VIN||Production date||Quantity|
Note: All XPANDER vehicles, which have been sold from 24th September 2019 to Vietnam customers, have already had the new fuel pumps installed.
The phenomenon is that the fuel pump inside the fuel tank may stop operating, resulting in inability to start engine or engine stalling.
Based on investigation result informed by MMC, the impeller made of resin inside of the fuel pump may swell and the fuel pump may then stop rotating. Although the root cause has not been fully found out, in general, resin parts with lower filling ratio have lower resistance to swelling.
Mitsubishi Motors Vietnam will carry out the recall campaign of replacing the fuel pump with an improved one for involved Xapnder FREE OF CHARGE (including parts and labor) at all MMV authorized dealers in nationwide.
The time for the replacement work is 1.2 hours (about 72 minutes).
A free engine oil change coupon with validity period of 6 month shall be also applied for XPANDER customers who bring their cars to MMV’s dealers for this recall campaign.
In order to save the waiting time of customers, MMV is looking forward to receiving the understanding and the positive cooperation from car users, customers are encouraged to actively contact the nearest authorized Mitsubishi dealers to make an appointment for better serve.
Mitsubishi Motors Vietnam commits that customer safety is always our top priority. MMV sincerely apologizes for any inconvenience regarding this recall campaign and would like to express our sincere thanks to customers who have always trusted and supported Mitsubishi’s products. There by, MMV is committed to improve the quality of products and services, offer the best experiences to deserve the trust, support and expectations of Vietnamese valued customers.